Traffic lights…
The Martins Cashier has three signs at his/her disposal to prepare for the onslaught of the customer: STOP this till is closed, (ALMOST) READY “attendance temporarily discontinued” (how marvellous!) and GO! the cashier’s name shows they are open for business. x
Book Keeping…
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The Cashier’s Balance Book	Paying-In Slip
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The everyday tools in the cashier’s armoury are the balance book, sometimes called the “telling-up” book, and a variety of forms predominant amongst which is the humble paying-in slip. You can see further examples of internally used Martins’ stationery at STATIONERY DEPARTMENT .
Guiding hand…
“Notes for Cashiers”, has been issued with the following uses in mind:
NOTES FOR CASHIERS These notes have been prepared to serve a threefold purpose, namelv: (1) To act as a basis for instruction in Cashiers' Training Courses throughout the Bank (2) To be a practical guide to the inexperienced cashier. (3) To provide a handy book of reference in case of need for the experienced cashier. It is hoped that the advice and hints given in these notes will help in providing a courteous and efficient service which this Bank at all times endeavours to give to customers. As a result of such services favourable impressions are created and lead to recommendations which can prove to be our best form of advertising. January 1 965
Doing it by the book…
Sometimes, the problems faced by a cashier can be such that a simple guide such as “Notes for Cashiers” simply can’t provide the answer. Enter Martins’ Book of Instructions, the last word in what every member of staff should or should not do to ensure the smooth running of the branch…
The book is cleverly bound with blank pages and spaces to insert both new and amended procedures. As you would expect from the bank that goes to extremes to protect its customers by keeping its procedures private and confidential, there is not much else we can say about our book of instructions!
Stock in Trade…
Cash is of course the main stock in trade of our cashiers. Martins Staff know that every last halfpenny in the till belongs to you, the customer, so every day great care is taken to ensure that the books balance. To help serve you more quickly, we use weighing scales both to prepare and check bundles of notes and bags of coin, but they are ALWAYS double checked to maintain accuracy!
x Images of English Banknotes are the copyright of the Bank of England
So now you can bank with confidence, safe in the knowledge that our cashiers will let you know when they are ready to serve. When they do, they have the right training, instructions and stationery at their disposal, and above all, they will go to EXTREMES to be helpful!
© gut informiert! 2007 to date

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