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While pondering on these differences we were joined by Mr.
Moore, who has been Manager at Leeds since 1952. He came from the District Bank
in 1951 in order to take up the post of Assistant Manager at Liverpool. His
service with the District Bank commenced in 1937 and embraced their branches
in Bootle, Aintree, Orrell Park, Ormskirk, Burscough and finally at Dale
Street in the Trustee Department. During the last war he served with the 8th
Army, 7th Armoured Division, in the Middle East and finally in the liberation
of Norway, being away five and a half years. The first thing which greets a
customer at the counter is an attractive notice on the counter screen which
reads: "Mr. G. K. Moore is the
Manager of this office. He will be glad to see you at any time by
arrangement." This is a new idea which is to be installed at all
the branches: seeing it for the first time we were most impressed. We endeavour
to impress the personalities of our cashiers on the customers by means of the
nameplates; why not that of the manager, too ? It seemed to me that he
instantly became an individual as a result of the notice and an individual,
moreover, who was accessible and wanted you to know it. Another idea which struck us as very good indeed was Mr. Moore's
"state of the work", a progress chart. This is fastened on the
staff notice board and is in several parts. One section deals with the
interest on the accounts, which is calculated monthly, and the balancing
of the passbooks. There is a column for the names of the
members of the staff and the ledger sections and a column for each month of
the year. As the work is completed the officer initials in the 'month'
column, SO that one can instantly see when work is behindhand as it
inevitably becomes on some sections through holidays, illness, etc. Another
chart sets out all the work to be done, with the names of the clerks
responsible for each job. A third covers the periodic balancing of the
ledgers. The staff like this chart system as everyone knows the exact state
of the work at any given moment, while the advantage from the Manager's point
of view is obvious. There are three other male members of the staff, R.
Fleming, who has been there a year, and D. Hardisty and R. L. Gascoigne, each
of whom has five months' service. All three are attending night classes for
their Institute of Bankers' examinations in preparation for three subjects of
the Part 1 examination for which they are sitting next year. They are all
nice types of young manhood who should do well. It is interesting to note
that they are getting to know other young men from our Leeds branches through
meeting them at these night classes. The girls number seven, and the senior is Miss M. L. Cairncross who
has been there over ten years. Her father is on the staff of our Bradford
branch. Her position is that of chief clerk. All the others are under 21, the
youngest being 16, and they mostly come from places round about, some as far
as ten miles away. The first cashier is Miss Marjorie Prince, with Miss Joan
M. Keel as second and Miss Winifred Liddan third. The backroom girls are Miss
Pat Kirk, Miss Sheila Marsden and Miss Janet Jackson. |
Yorkshire Post and
Leeds Mercury 4 Jul 1945 Image © D.C.Thomson & Co. Ltd. Advertising Images created courtesy of THE BRITISH LIBRARY BOARD by kind permission of
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The Children's Counter does not seem to be quite so busy here as
in other places and does not require a full time cashier. On the advertising
side we were pleased to note the efforts made to bring the services of the
bank to the people entering the store and an interesting idea was that of
placing a promotional leaflet in each of the paper bags used in certain
departments. We motored out to the Harewood Arms, at the entrance gates to Harewood
House, residence of the Princess Royal, for lunch, just before the conclusion
of a most interesting visit. |
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